Straight answers, including the ones that aren't finished yet.

We'll publish real numbers once supplier pricing is settled. Until then this site shows a placeholder and doesn't invent a figure.

[price pending supplier]

We leave out two things many home service companies carry: an in-home salesperson and a showroom. That overhead isn't built into how we price.

We won't say that until we can prove it with real quotes. What we can tell you is what we've left out, and why.

[comparison proof pending: documented competitor quotes needed before any lowest-price claim]

Please do. If you have another written quote, read it to us on the call and we'll go through where ours differs.

This hasn't been decided yet. We'll say so here when it is.

[financing pending owner decision]

No. We work from a phone call and a few photos. If the plumber needs to see something unusual before the price is final, we'll tell you why.

Not always. We only give you a date once a plumber has confirmed it, and that may take a follow-up.

A local plumber, working as an independent subcontractor. We manage the job, and you deal with us.

[plumber network pending]

Our license language is being reviewed by counsel, and it will appear here and on your paperwork.

[contractor license language pending counsel]

Your cancellation rights will be written out on your contract and on this site, once an attorney has finished them.

[cancellation terms pending attorney]

We don't make claims about specific contaminants on this site. That depends on the exact model and its testing. When a model has a listing from an independent certifier, we'll show you the listing itself.

[certification listing pending supplier]

Start with your utility's annual report. Our guide walks you through it, and our county pages link to several. For your own tap, a certified lab can test a sample.

We don't make health claims. If you have a health concern about your water, talk to your doctor, your utility or your county health department.

We're starting with homes on city water. If you're on a well, tell us when you call, and we'll tell you honestly whether we can help yet.

Usually under-sink reverse osmosis is the realistic choice, since the main line isn't yours. Your association's rules come first.

We're starting in Miami-Dade, Broward and Palm Beach, subject to confirmed plumber coverage in your area.

Warranty terms depend on the equipment and the install, and they're being finalized.

[warranty terms pending supplier and counsel]

Most systems need some upkeep. We'll tell you the schedule for your specific model before you buy.

[interval pending supplier spec]