Water Filter Installation in Palm Beach County, FL

We're starting in Palm Beach County as part of our South Florida launch, alongside Miami-Dade and Broward. Coverage depends on confirmed plumbers in your area, so the first step is a call. You can read more about how we work on our service areas page.

Palm Beach County has several water utilities, not one. The name on your water bill tells you which one serves your address. Four utilities appear most often for homes in the county: Palm Beach County Water Utilities Department (PBCWUD), the City of West Palm Beach Public Utilities, the City of Boca Raton Utility Services, and the Town of Jupiter Utilities. Each draws from a different source, treats water differently, and publishes its own annual report. The sections below cover what each utility's 2025 report says about where the water comes from and how it is treated. Reading your utility's report is the best starting point. If you have not done that before, our guide on how to read your utility's annual water report can help.

PBCWUD Eastern Region vs. Western Region

What the other major utilities say about their water

PBCWUD is the largest water utility in Palm Beach County, but it is not the only one. Three other utilities cover large parts of the county. City of West Palm Beach Public Utilities serves West Palm Beach, Palm Beach, and South Palm Beach, according to the utility's 2025 report. The source is rainfall that collects in Grassy Waters Preserve. Lake Mangonia and Clear Lake, a twin-lake system of about 1,000 acres at an average depth of 12 feet, also store water. The utility occasionally draws from Lake Okeechobee to add to supply. Treatment includes screening, coagulation and sedimentation, carbon and sand filtration, and UV disinfection. The utility serves over 130,000 people. For water quality questions, call (561) 822-2222. City of Boca Raton Utility Services draws from the Biscayne Aquifer through 52 wells and sends water to the treatment plant on Glades Road near the I-95 interchange. The Boca Raton 2025 report describes two treatment processes at that plant. The first is lime softening, which removes minerals and particles, followed by filtration and disinfection. The second is membrane softening, which uses specialized filters and semi-permeable membranes with additional steps to remove gases. After treatment, water is disinfected, blended, and sent through the distribution system. The utility serves more than 130,000 customers. For billing or water questions, call (561) 393-7750 for customer care or (561) 338-7300 for general inquiries. Town of Jupiter Utilities draws from two sources: the surficial aquifer and the deeper Floridan Aquifer. According to Jupiter's 2025 report, the utility treats surficial aquifer water with nanofiltration and Floridan Aquifer water with reverse osmosis, both using membrane technology. The membrane pores are so small they cannot be seen even under a scanning electron microscope, the report notes. Jupiter's Department of Public Services supplies drinking water to Jupiter customers. If you are not sure which utility serves your address, check the name on your water bill. You can also call your utility directly. PBCWUD customer service is available Monday through Friday, 7:30 am to 6:00 pm at (561) 740-4600, option 4.

How to get a filter installed in Palm Beach County

The process is the same no matter which utility serves your address. You call us, send a few photos of where the water comes in or of your open sink cabinet, and we give you one written price for a named system. No salesperson comes to your door and there is no showroom. You can read more on our how it works page, or see how pricing works before you call. Once you approve the quote, we line up a local plumber. We only give you an install date after that plumber has confirmed it. We would rather be honest about the schedule than promise a date and then change it. We are starting with homes on city water. If your home is on a private well, let us know when you call and we will tell you honestly whether we can help yet. We sell whole-house water filters and under-sink reverse osmosis systems. If you are trying to decide which type fits your home, the guide on whole-house filter or reverse osmosis: how to choose walks through the differences. Some homeowners ask about softeners too. We are not launching with softeners, but our water softeners page has information if you want to read about them. We opened our doors recently and are still building our track record. What we do have is the price in writing and a number you can call when something is wrong. When you are ready, reach out and we will get started.

A note on reading your utility's report

Each utility's annual report covers the water it delivered that year. The reports for PBCWUD, West Palm Beach, Boca Raton, and Jupiter are all public documents, linked above. They describe source water, treatment steps, and test results. Reading yours before you decide anything about filtration is worth the time. Be skeptical of broad claims about what any system removes, including from us. Performance depends on the specific model and how it has been tested. Our guide on how a whole-house water filter works explains what a filter actually does, without the sales language. Picking a system comes down to where in your home you want filtered water and what your plumbing allows. It helps to keep the utility's report separate from that decision. The report tells you what the utility found and how it treated the water. What you do after the meter is a different question, and one we are happy to talk through. Call us or send your details and we will go from there.