South Bay gets its water from Palm Beach County Water Utilities Department. The department pulls from the Floridan Aquifer at between 1,000 and 1,200 feet underground and treats it at a western drinking water plant. That is a different source and a different plant than what PBCWUD uses for its eastern customers. If you want a whole-house filter or an under-sink reverse osmosis system installed in South Bay, we can explain how that works. We are starting in Palm Beach County now, so coverage depends on which plumbers we have confirmed in your area. Send us your details through our contact page and we will tell you whether we can help.
Where South Bay's water comes from
PBCWUD's 2025 water quality report lists South Bay as one of the western cities it serves, along with Belle Glade and Pahokee. Western-region water comes from the Floridan Aquifer, a deep source that sits between 1,000 and 1,200 feet underground. That report covers monitoring data from January 1 through December 31, 2025. PBCWUD's 2025 report says it runs three types of treatment across its system. The first is lime softening with calcium hydroxide to remove impurities and adjust pH. The second is ion exchange using a specialized resin to address dissolved organic matter and color. The third is nanofiltration. The same report says that after lime softening or ion exchange, water moves through fine layers of granulated material as a finishing step. For South Bay specifically, PBCWUD's 2025 report says the semiannual switch from chloramine to chlorine that it runs in its eastern region does not affect western-region customers there. If you want to read the full numbers or have questions about what goes into your water, you can reach PBCWUD's customer service specialists by calling (561) 740-4600, option #4, Monday through Friday, 7:30 a.m. to 6:00 p.m. Whoever sends your water bill is your utility, and that name confirms which report applies to you.
How the process works, start to finish
Call us and describe your home
You tell us what you are looking for and where the water enters your house. Send a few photos of your meter area or under-sink cabinet so we can see the layout. Nobody comes to your home to sell you anything at this point.
Get one written price
We give you a written price for a named system. That is the number you are deciding on. If you want to understand your options before calling, how a whole-house filter works and whole-house filter or reverse osmosis are good places to start.
We confirm a local plumber
Once you approve the price, we find a local plumber who can do the job. We manage the job on our end. The plumber installs the system.
You get a date only when the plumber confirms it
We do not give you an install date until the plumber has confirmed availability. It means the date we give you is real.
Installation day
The plumber shows up and installs the system where we agreed. A whole-house system goes where the main line enters your home. An under-sink reverse osmosis unit goes in the cabinet under your kitchen sink. Hose bibs and irrigation lines often branch off before a whole-house system, so water to those fixtures stays untreated.
A note on what we sell and how
We sell by phone, and we are a new company, so we have no long track record to show you. What we do have is a written price before you commit. We are starting with homes on city water. South Bay homeowners on well water should mention that when they call so we can say honestly whether we can help yet. Choosing between a whole-house filter and an under-sink system mostly comes down to where you want treated water and what your plumbing allows. It is not about correcting something a report shows. If you are curious about softening, water softener or water filter explains the difference, though softeners are not part of what we are starting with. The Palm Beach County installation page covers how we are rolling out across the county.
Ready to find out if we cover South Bay?
Coverage depends on whether we have a confirmed plumber near you. The fastest way to find out is to reach us on the contact page. Give us your address and what you're thinking about, and we'll tell you if we can book a job there.
Where these facts come from
[permit rules pending plumber and counsel review] [plumber network pending]
