Palm Beach gets its water from a surface water supply drawn mainly from Grassy Waters Preserve. The City of West Palm Beach Public Utilities relies on Grassy Waters Preserve as its primary source and occasionally supplements that supply from Lake Okeechobee when needed, and its 2025 report confirms it also serves Palm Beach and South Palm Beach. Knowing the source before you decide where you want filtered water is a useful starting point. If you are unsure which utility bills you, whoever sends your water bill is your utility.
We are starting in Palm Beach County, and Palm Beach is part of that rollout. You call us, send a few photos, and get one written price for a named system, including what would change it. A local plumber handles the install.
How the process works
Find out who your utility is
Whoever sends your water bill is your utility. For many Palm Beach addresses, that is City of West Palm Beach Public Utilities. Their 2025 report covers monitoring from January 1 through December 31 of that year. If you have questions about what the report says or what it leaves out, call the utility at (561) 822-2222. Some results are not in the published report, so the utility is the best place to ask.
Read the annual water quality report
The utility's 2025 report lists the treatment steps: screening, coagulation and sedimentation, carbon and sand filtration, and UV disinfection. The finished water is tested more than 2,500 times per month. Reading that report before you call us helps you ask better questions. Our guide on how to read your utility's annual water report walks through what the numbers mean.
Decide where you want filtered water
A whole-house system sits at the point where water enters the home and serves the fixtures after it. An under-sink reverse osmosis system serves one location, usually the kitchen. Those are different jobs with different costs. Our page on whole-house filter or reverse osmosis: how to choose lays out the differences.
Call us and send a few photos
You call, describe what you need, and send photos of your meter location or under your sink. We put together one written price for a named system. We tell you what could change that number before you approve anything.
We confirm a plumber and a date
Once you approve the price, we find a local plumber for your area. We only give you a date after that plumber has confirmed the job.
The plumber installs the system
A local plumber does the work. They are there to install, not to sell. We manage the job on our end. If something is wrong after the install, reach us through the contact page.
A note on the water source
The City of West Palm Beach Public Utilities draws its supply from Grassy Waters Preserve, which can provide roughly 25 billion gallons per year from rainfall alone, according to the city's 2025 report. The city also pulls from Lake Okeechobee when it needs to supplement that supply. Knowing the source is surface water rather than groundwater is a starting point. It is not a reason to buy anything. What fits your home depends on where you want filtered water and what your plumbing allows, not on what the report says. Keep those two questions separate when you are deciding.
Coverage and next steps
We are starting in Palm Beach County, and confirmed plumber coverage varies by area. If you are on a private well, tell us when you call and we will say whether we can help yet. We are starting with homes on city water. If your home is billed by City of West Palm Beach Public Utilities, that is a good sign, but call to confirm coverage at your address. Reach us here and we will tell you what we have confirmed for your area.
Where these facts come from
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