Water reaching Medley homes does not come from a plant the Town of Medley runs. According to the Town of Medley's 2025 water quality report, the town receives treated water directly from Miami-Dade's Hialeah John E. Preston Water Treatment Plant. We sell by phone. You call, share a few photos of your water line or sink cabinet, and we give you one written price for a named system. A local plumber handles the install. We're building plumber coverage town by town across Miami-Dade County, so contact us first to confirm we can reach Medley.
A checklist before you buy a water filter in Medley
Find out who bills you for water
Look at your water bill to find your utility. WASD sells water to the town but does not serve Medley homes directly.
Read the Town of Medley's report
The town published a 2025 water quality report that describes where the water comes from and how it is treated. If the technical sections feel unfamiliar, we have a guide on how to read your utility's annual water report.
Understand the source water
The Town of Medley's 2025 report says the town's drinking water source is groundwater drawn solely from the Biscayne Aquifer. WASD's 2025 report notes that the Biscayne Aquifer sits just below the land surface and is composed of porous rock through which rainwater seeps and fills.
Know which plant treats your water
The Town of Medley's 2025 report says the Hialeah John E. Preston plant treats water supplied to residents north of SW 8th Street up to the Miami-Dade/Broward line, and that includes Medley. The same report notes the Preston plant uses enhanced softening because its source water has a higher level of naturally occurring organic materials than the water at other plants.
Check whether a softener makes sense
The Town of Medley's 2025 report says the Preston plant uses enhanced softening. The town does not publish a finished-water hardness figure in that report, so we cannot give you a number. Call the Town of Medley at 786-552-4738 and ask what the finished hardness is before you decide whether a softener is worth considering. You can also read water softener or water filter: what's the difference? for more context.
Decide where you want filtered water
A whole-house system sits at the main supply line and serves the fixtures after it. An under-sink reverse osmosis system serves one or two faucets in the kitchen. How to choose between whole-house and reverse osmosis walks through the tradeoffs for each setup.
Ask about coverage before you commit
We only give you a date once a plumber has confirmed it. Reach out to us early and we can tell you honestly whether we have someone confirmed in Medley and what the next steps look like from there.
What the reports say about how Medley's water is treated
The Hialeah John E. Preston plant draws water only from the Biscayne Aquifer, according to the Town of Medley's 2025 report. The source water there carries more naturally occurring organic material than other plants in the WASD system. Because of that, the Preston plant uses enhanced softening rather than the standard lime softening used at other plants. The same report notes that air stripping at the Preston plant reduced the yellow tint that was once present in water from that plant. WASD's 2025 report describes dual-media sand and anthracite filters that remove remaining particles before water enters the distribution system. If you have questions about the treatment process, the Town of Medley's 2025 report directs residents to call 786-552-4738 or visit miamidade.gov/water.
How we work in Medley
There is no in-home salesperson and no showroom. You call us, send a few photos, and we tell you what system fits your home and what it costs, in writing, with a named model. Then a local plumber handles the install. We manage the job, and we only confirm a date once the plumber has done so on their end.
We're starting in Miami-Dade, Broward, and Palm Beach counties. Coverage depends on which plumbers we have confirmed in a given area. If you are on a private well rather than city water, let us know when you call and we will tell you honestly whether we can help yet. See how water filter installation works across Miami-Dade County for the broader picture.
The enhanced softening at the Preston plant is worth knowing about before you decide whether you need any additional treatment at home. That decision depends on where in your home you want the water and what your plumbing allows, not on what the report says. Contact us and we can start from there.
Where these facts come from
[permit rules pending plumber and counsel review] [plumber network pending]
